My goal is to help YOU find your service passion — your contribution in this world.Each month I try a new service adventure and encourage you to try one also and post your stories here.

 There’s a special place in heaven for customer service representatives who work the other end of a phone line. I read an on-line story a few months back about how even the meekest of us can be abusive on the phone. Something about the facelessness of it all gave them permission to release their inner [...]

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